Retail Customer Experience Associate, Waikiki - Full Time

Macy's•Honolulu, HI

6d•$18 - $25•Onsite

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers in-store and online. You will prioritize customer satisfaction, engage shoppers across touchpoints, drive cross-category sales, and make tailored product recommendations using knowledge of fashion, fit, and function. Digital tools will help enhance the customer journey. You will work across different departments, often transitioning between areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. The role calls for a positive, can-do attitude, strong communication skills, and a passion for high-caliber service. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals and engage with customers.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to use electronic devices.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Ability to meet vision requirements including close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create personalized shopping experiences and engage customers in-store and online.
Prioritize customer satisfaction and drive cross-category sales to support business goals.
Use knowledge of fashion, fit, and function to recommend products and leverage digital tools to enhance the customer journey.
Work across different departments and areas throughout the day.
Build client relationships using outreach tools such as My Client and social media.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Review sales goals, learn about arrivals, top-selling items, trends, and promotions, and engage, educate, and sell confidently.
Welcome customers and build relationships through personal conversations.
Maintain shoppable sales floors and fitting rooms, update signs and pricing, and support merchandise moves.
Share loyalty program benefits, ensure customers have what they need, and provide a sincere closing and thank-you.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Meet daily sales goals and contribute to individual and store results.
Support colleagues with honesty, care, and collaboration.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice