Retail Customer Experience Associate, Auburn - Full Time

Macy's•Auburn, MA

6d•$17 - $24•Onsite

About The Position

As a Customer Experience Colleague, you create exceptional, personalized shopping experiences by engaging with customers across in-store and online touchpoints, prioritizing satisfaction, and driving cross-category sales. You use knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. You work across departments and may transition between multiple areas throughout the day. You build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You also support operational execution through floor readiness, events, merchandise setup, and opening and closing procedures. A positive attitude, strong communication, and a commitment to high-caliber service are important to success. Daily work includes preparing and maintaining the sales floor, reviewing goals and product or promotion information, welcoming and assisting customers, recovering the sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty benefits, and working collaboratively to achieve individual and store results.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to perform the stated physical requirements, including standing, lifting, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Required close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Engage with customers in-store and online to create personalized shopping experiences and build customer relationships.
Make tailored product recommendations based on knowledge of fashion, fit, and function, and use digital tools to support the customer journey.
Drive cross-category sales, work toward daily sales goals, and support overall business goals.
Build client relationships through outreach tools such as My Client and social media.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Keep sales floors and fitting rooms clean, organized, and shoppable; recover merchandise, update signs and pricing, and support merchandise moves.
Share loyalty program benefits and provide attentive service through the end of the customer interaction.
Support colleagues through honest, caring collaboration and contribute to individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice