Retail Customer Experience Associate, Naples - Full Time
About The Position
As a Customer Experience Colleague, you will create personalized shopping experiences for customers, prioritize customer satisfaction across in-store and online touchpoints, and drive cross-category sales. You will use knowledge of fashion, fit, and function to recommend products and digital tools to enhance the customer journey. The role works across different departments and areas throughout the day. You will build client relationships through outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support store operations through floor readiness, event execution, merchandise setup, and opening and closing procedures. Success calls for a positive attitude, strong communication skills, and a commitment to high-caliber service. Selling colleagues prepare the sales floor, review sales goals and product information, engage customers, maintain sales-floor and fitting-room presentation, update signs and pricing, and support merchandise moves. They share loyalty-program benefits, work toward sales goals, and collaborate with one another to deliver strong customer and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability for days, evenings, weekends, and holidays is expected.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to handle electronic devices.
- Ability to meet daily sales goals and acquire customers by opening credit accounts and sharing loyalty benefits.
- Ability to perform the essential physical requirements: talking, lifting, moving, standing, reaching, standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, and climbing ladders.
- Ability to meet visual requirements, including close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience is preferred.
Responsibilities
- Create personalized shopping experiences and engage customers across in-store and online touchpoints.
- Drive cross-category sales and make tailored product recommendations based on fashion, fit, and function.
- Use digital tools to enhance the customer journey.
- Build client relationships through outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Prepare and maintain a clean, organized, shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to inform customer engagement and selling.
- Share loyalty-program benefits, help acquire customers by opening credit accounts, and work toward daily sales goals.
- Provide friendly, attentive service and collaborate with colleagues to achieve individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
