Retail Customer Experience Associate, Eastview - Full Time
About The Position
As a Customer Experience Colleague at Macy’s, you create exceptional, personalized shopping experiences by engaging customers in-store and online, prioritizing satisfaction, and supporting cross-category sales. You use knowledge of fashion, fit, and function to make tailored recommendations and digital tools to enhance the customer journey. The role works across multiple departments and areas throughout the day. You build client relationships through outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You also support operational execution, including floor readiness, events, merchandise setup, and opening and closing procedures. A positive attitude, strong communication, and a commitment to high-caliber service are important to success. Daily work includes preparing and maintaining the sales floor, reviewing sales goals and product information, greeting and assisting customers, recovering the sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves, explaining loyalty benefits, and working collaboratively to achieve sales and store results. Full-time colleagues are typically scheduled for 30 or more hours weekly; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Resourcefulness, adaptability to changing priorities, ability to work independently, and effectiveness in a team.
- Ability to use electronic devices.
- Ability to meet daily sales goal challenges.
- Ability to perform the listed physical requirements, including standing, lifting, moving, reaching, and using technology and register equipment.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create personalized shopping experiences and engage customers across in-store and online touchpoints.
- Drive cross-category sales and work toward daily sales goals.
- Make tailored product recommendations using knowledge of fashion, fit, and function, and use digital tools to enhance the customer journey.
- Work across different departments and transition between multiple areas throughout the day.
- Build client relationships through outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Help keep the sales floor clean, organized, and prepared; recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.
- Welcome customers, offer assistance, share loyalty program benefits, and provide a positive checkout and departure experience.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
