Retail Customer Experience Associate, Waikiki - Full Time

Macy's•Honolulu, HI

6d•Onsite

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers in store and online. You will prioritize customer satisfaction, actively engage with shoppers across touchpoints, and drive cross-category sales. Using your understanding of fashion, fit, and function, you will make tailored product recommendations and use digital tools to enhance the customer journey. You will work across different departments and areas throughout the day, build client relationships through outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to resolve challenges and elevate customer experiences. You will also support floor readiness, event execution, merchandise setup, and opening and closing procedures. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. They welcome customers, build personal relationships, maintain a shoppable sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, meet sales goals, and work collaboratively to improve customer and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate with customers and colleagues.
Ability to work independently and as part of a team, and to adapt to changing priorities.
Comfort using electronic devices.
Ability to perform the essential physical requirements, including talking, lifting, constant movement, standing, and reaching.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create personalized shopping experiences and engage with customers in store and online.
Drive cross-category sales and work toward daily sales goals.
Recommend products based on customers’ needs and knowledge of fashion, fit, and function.
Use digital tools, including My Client and social media, to enhance the customer journey and build client relationships.
Work across multiple departments and areas, adapting to changing priorities.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
Maintain floor and fitting-room readiness by recovering spaces, updating signs and pricing, and supporting merchandise moves.
Support event execution, merchandise setup, and opening and closing procedures.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Provide friendly, attentive service and thank customers at the end of their shopping experience.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.