Retail Customer Experience Associate, Auburn - Full Time

Macy's•Auburn, MA

6d•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create personalized shopping experiences, prioritize customer satisfaction across in-store and online touchpoints, and drive cross-category sales. You will use knowledge of fashion, fit, and function to make product recommendations and digital tools to enhance the customer journey. The role works across multiple departments and areas throughout the day and builds client relationships using outreach tools such as My Client and social media. You will collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support floor readiness, events, merchandise setup, and opening and closing procedures. Daily work includes reviewing sales goals, learning about products, trends, and promotions, engaging customers, sharing loyalty program benefits, and maintaining clean, organized, shoppable sales floors and fitting rooms. Colleagues update signs and pricing, assist with merchandise moves, and work together to achieve sales and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate with customers and colleagues.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to team dynamics.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create personalized customer shopping experiences and prioritize customer satisfaction across in-store and online touchpoints.
Drive cross-category sales and work toward daily sales goals.
Make tailored product recommendations using knowledge of fashion, fit, and function, and use digital tools to enhance the customer journey.
Work across departments and transition between multiple areas throughout the day.
Build client relationships through outreach tools such as My Client and social media.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Greet and engage customers, build relationships, share loyalty program benefits, and thank customers for their business.
Maintain a clean, organized, shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
Support teammates through honesty, care, and collaboration and contribute to individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice