Retail Customer Experience Associate, Naples - Full Time

Macy's • Naples, FL

3d • Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you create personalized shopping experiences by engaging customers in-store and online, supporting customer satisfaction, and driving cross-category sales. You use knowledge of fashion, fit, and function to recommend products and digital tools to enhance the customer journey. The role works across departments and may involve moving between areas throughout the day. You also build client relationships using outreach tools such as My Client and social media, and collaborate with colleagues, store leaders, and brand partners to resolve challenges and improve the customer experience.

Alongside customer service and selling, you support store operations through maintaining floor readiness, executing events, setting up merchandise, and completing opening and closing procedures. Daily work includes reviewing sales goals, learning about new products and promotions, engaging customers, maintaining sales-floor and fitting-room presentation, updating signs and pricing, supporting merchandise moves, sharing loyalty benefits, and working toward sales goals. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
• Ability to use electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• At least 2 years of selling or customer experience.

Responsibilities

• Engage customers across in-store and online touchpoints to create exceptional, personalized shopping experiences.
• Drive cross-category sales and work toward daily sales goals.
• Use knowledge of fashion, fit, and function to make tailored product recommendations and use digital tools to support the customer journey.
• Work across different departments and transition between areas as needed.
• Build client relationships through outreach tools such as My Client and social media.
• Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
• Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
• Help keep the sales floor clean, organized, and prepared for customers; recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.
• Share loyalty program benefits and help customers complete their purchases.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed