Retail Customer Experience Associate, Altamonte - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers by engaging with shoppers in-store and online, prioritizing customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role involves working across different departments and transitioning between multiple areas throughout the day. You will build client relationships through outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience. You will also support store operations through floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily work includes preparing and maintaining an organized sales floor, reviewing goals and product information, greeting and assisting customers, recovering the sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty program benefits, and working toward sales and store results. The role calls for a positive attitude, strong communication, adaptability, teamwork, and a commitment to high-caliber service.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Physical ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create personalized shopping experiences and engage customers across in-store and online touchpoints.
- Drive cross-category sales and make product recommendations based on fashion, fit, and function.
- Use digital tools to enhance the customer journey and outreach tools such as My Client and social media to build client relationships.
- Work across departments and collaborate with peers, store leaders, and brand partners to address opportunities and challenges.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Keep the sales floor and fitting rooms clean, organized, and shoppable; update signs and pricing and support merchandise moves.
- Review sales goals, new arrivals, top-selling items, trends, and promotions.
- Welcome customers, build relationships, share loyalty program benefits, and provide a sincere checkout and service experience.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Work collaboratively with colleagues and strive to achieve sales goals and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
