Retail Customer Experience Associate, Brandon - Full Time
About The Position
As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences for customers across in-store and online touchpoints. You will prioritize customer satisfaction, drive cross-category sales, and use your knowledge of fashion, fit, and function to make tailored product recommendations and enhance the customer journey with digital tools. You will work across different departments and transition between areas throughout the day. The role includes building client relationships through outreach tools such as My Client and social media, collaborating with peers, store leaders, and brand partners to identify opportunities and resolve challenges, and supporting operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. Success requires a positive attitude, strong communication skills, and a passion for high-caliber service. Daily work includes preparing and maintaining a clean, organized, shoppable sales floor; reviewing sales goals, new arrivals, top sellers, trends, and promotions; engaging customers and building relationships; recovering the sales floor and fitting rooms; updating signs and pricing; supporting merchandise moves; promoting loyalty benefits; and working collaboratively to achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create personalized shopping experiences and engage with customers across in-store and online touchpoints.
- Drive cross-category sales and support overall business goals.
- Recommend products based on customers’ needs and knowledge of fashion, fit, and function, using digital tools to enhance the customer journey.
- Work across departments and transition between multiple areas during the day.
- Build client relationships using outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Prepare and maintain clean, organized, and shoppable sales floors and fitting rooms; update signs and pricing and support merchandise moves.
- Review sales goals, new arrivals, top-selling items, trends, and promotions.
- Promote loyalty program benefits, help customers with their needs, and provide a sincere closing and thank-you.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Work collaboratively to achieve sales goals and individual and store results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
