Retail Customer Experience Associate, Mall of America - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers by engaging with shoppers across in-store and online touchpoints, prioritizing customer satisfaction, and driving cross-category sales. You will use your understanding of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role works across different departments and areas throughout the day and builds client relationships using tools such as My Client and social media. You will collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily work includes preparing and maintaining the sales floor, reviewing sales goals and product information, welcoming and assisting customers, building relationships, recovering the floor and fitting rooms, updating signs and pricing, supporting merchandise moves, and sharing loyalty program benefits. Colleagues work toward sales goals, support one another, and continuously learn to improve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create personalized shopping experiences and engage with customers across in-store and online touchpoints.
- Drive cross-category sales and meet daily sales goals.
- Make tailored product recommendations using knowledge of fashion, fit, and function, and use digital tools to enhance the customer journey.
- Work across different departments and areas throughout the day.
- Build client relationships through outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Prepare the sales floor by keeping it clean, organized, and ready for customers.
- Review sales goals, new arrivals, top-selling items, trends, and promotions.
- Welcome customers, build personal relationships, and provide product information and assistance.
- Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
- Share loyalty program benefits and ensure customers have what they need before concluding their shopping experience.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Support colleagues with honesty, care, and collaboration.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
