Retail Sales Associate, Mall of America - Full Time

Macy's•Bloomington, MN

1d•$17 - $21•Onsite

About The Position

As a Retail Selling Colleague at Macy’s Mall of America, you combine results-driven selling with genuine hospitality to create standout customer experiences. You learn what customers need, provide personalized recommendations, and connect them with appropriate products and services. Through product knowledge, customer engagement, and smart selling behaviors, you work toward sales goals, build trust, and encourage customer loyalty. The role also includes maintaining a clean, organized, and inviting shopping environment. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. They welcome customers and build relationships through friendly, personal conversations; maintain the sales floor and fitting rooms; update signs and pricing; and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and provide a courteous close to each interaction. Teamwork, ongoing improvement, and contributing to individual and store results are important parts of the role. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability to work days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort handling electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create welcoming, personalized customer interactions and build customer relationships.
Understand customer needs and recommend appropriate products and services.
Use product knowledge, customer engagement, and smart selling behaviors to achieve sales goals.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Maintain a clean, organized, and shoppable sales floor and fitting rooms.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share loyalty program benefits and ensure customers have what they need before concluding each interaction.
Collaborate with colleagues and contribute to individual and store results.
Use electronic devices and process register transactions as needed.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice