Retail Customer Environment Team Member

Michaels • State College, PA

3d • Onsite

About The Position

The Retail Customer Environment Team Member maintains the store’s overall appearance, cleanliness, and recovery standards to deliver the company’s Brand Promises. The role includes friendly customer service, helping customers shop and locate products, and maintaining clean and safe store areas. Team members use assigned cleaning materials and equipment, keep equipment orderly, notify supervisors of supply needs, and complete assigned tasks in accordance with applicable guidelines and company standards.

Other duties may include checkout and cash handling, promoting Rewards and Private Label Credit Card programs, supporting Buy Online Pickup in Store and Ship from Store processes, unloading trucks, stocking, planogram work, and supporting shrink and safety programs. The role requires positive, respectful interactions with customers and coworkers and may involve other duties as assigned.

The position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be; some outdoor work may be assigned, such as retrieving carts or unloading trucks. Work hours include nights, weekends, and early mornings. Team members must be at least 16 years old and satisfy applicable federal, state, and local legal requirements.

Requirements

• Must be at least 16 years old.
• Must satisfy applicable federal, state, and local legal requirements of the job.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or cleaning experience preferred.

Responsibilities

• Maintain store cleanliness, recovery standards, and overall appearance.
• Provide friendly customer service and help customers shop and find products.
• Collect and dispose of trash using approved procedures.
• Dust and damp mop floors using approved procedures.
• Move equipment and products for cleaning and return products to their correct placement.
• Clean assigned areas using assigned materials and equipment; prepare cleaning solutions according to specifications when required.
• Deep clean key areas, including bathrooms, breakrooms, entryways, and other high-traffic areas.
• Keep cleaning equipment neat and orderly and notify the supervisor of supply needs in advance.
• Identify areas needing cleaning and take initiative to complete the work.
• Complete tasks assigned by the supervisor and follow applicable federal, state, and county guidelines.
• Maintain positive and respectful interactions with team members and customers, including in difficult situations.
• Project a positive image and serve as a role model for other Team Members.
• May provide fast, friendly checkout service and perform cash handling to standards.
• May engage customers about the Rewards program and Private Label Credit Cards and complete enrollments.
• May assist with Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS) processes.
• May participate in truck unloading, stocking, and planogram processes.
• Support shrink and safety programs.
• Follow Standard Operating Procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Access to partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed