Retail Customer Environment Team Member

Michaels Stores

6d • Onsite

About The Position

The Retail Customer Environment Team Member maintains the store’s overall appearance, cleanliness, and recovery standards to deliver Michaels’ Brand Promises. The role includes friendly customer service and helping customers shop and locate products. Team members clean assigned areas using designated materials and equipment, maintain cleaning supplies and equipment, and complete tasks in accordance with applicable guidelines and company standards. The position also requires positive, respectful interactions with customers and colleagues and serving as a role model for other team members.

Additional duties may include checkout and cash handling, promoting Rewards and Private Label Credit Card programs, assisting with Buy Online Pickup in Store and Ship from Store processes, unloading trucks, stocking, planogram work, and supporting shrink and safety programs. Work takes place in a public retail store, with possible work in stock rooms and outdoors. Hours include nights, weekends, and early mornings.

Requirements

• Must be at least 16 years old.
• Meet applicable federal, state, and local legal requirements for the job.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or cleaning experience preferred.

Responsibilities

• Maintain store cleanliness, recovery standards, and the overall look and feel of the store.
• Provide friendly customer service and help customers shop and find products.
• Collect and dispose of trash following approved procedures.
• Dust and damp mop floors following approved procedures.
• Move equipment and products to clean properly and return products to their correct placement.
• Clean assigned areas using assigned materials and equipment, including preparing cleaning solutions when required.
• Deep clean bathrooms, breakrooms, entryways, and other high-traffic areas to maintain a clean and safe environment.
• Keep cleaning equipment neat and orderly and notify a supervisor of supply needs in advance.
• Identify areas requiring cleaning and take initiative to complete the work.
• Complete tasks assigned by the supervisor and follow federal, state, and county guidelines.
• Maintain positive and respectful interactions with team members and customers, including in difficult situations.
• Project a positive image and serve as a role model for other team members.
• Other duties as assigned may include providing fast and friendly checkout, handling cash to standards, promoting and enrolling customers in Rewards and Private Label Credit Card programs, supporting BOPIS and SFS processes, unloading trucks, stocking, planogram work, and supporting shrink and safety programs.
• Follow Standard Operating Procedures and company programs, policies, and standards to comply with applicable laws and requirements.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program, depending on position and eligibility.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services, depending on position and eligibility.
• Flexible spending accounts, depending on position and eligibility.
• Commuter benefits, depending on position and eligibility.
• Tuition assistance, depending on position and eligibility.
• Adoption assistance, depending on position and eligibility.
• Various voluntary insurance options, depending on position and eligibility.
• Employee discounts and access to partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed