Retail Customer Environment Team Member

Michaels Stores•State College, PA

5d•Onsite

About The Position

Maintain the store’s overall look and feel, including cleanliness and recovery standards, while delivering friendly customer service and helping customers find what they need. The role focuses on cleaning and maintaining assigned store areas and equipment, deep-cleaning high-traffic areas, and completing tasks in accordance with procedures and applicable guidelines. Team members are expected to take initiative, maintain positive and respectful interactions, and serve as positive role models. Other duties may include checkout and cash handling, promoting rewards and credit card programs, supporting online order fulfillment, unloading and stocking merchandise, and assisting with shrink and safety programs. The job is performed in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Occasional outdoor work may be assigned for retrieving shopping carts or unloading trucks. Work hours include nights, weekends, and early mornings. The position requires use of standard commercial cleaners and cleaning chemicals. Michaels requires team members in this role to be at least 16 years old. Reasonable accommodations may be available for qualified individuals.

Requirements

Must be at least 16 years old.
Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Ability to use standard commercial cleaners and cleaning chemicals.

Nice To Haves

Retail and/or cleaning experience preferred.

Responsibilities

Collect and dispose of trash according to approved procedures.
Dust and damp-mop floors according to approved procedures.
Move equipment and products for cleaning and return products to their correct placement.
Clean assigned areas using designated materials and equipment; prepare cleaning solutions when required.
Deep-clean areas such as bathrooms, breakrooms, entryways, and other high-traffic locations.
Keep cleaning equipment neat and orderly and notify a supervisor of supply needs in advance.
Identify areas needing cleaning and take initiative to complete the work.
Complete tasks assigned by a supervisor and follow applicable federal, state, and county guidelines.
Maintain positive and respectful interactions with team members and customers, including in difficult situations.
Project a positive image and serve as a role model for other team members.
As assigned, provide a fast and friendly checkout experience and handle cash according to standards.
As assigned, explain rewards and private-label credit card benefits and complete enrollments.
As assigned, assist with Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS) processes.
As assigned, participate in truck unloading, stocking, and planogram processes.
Support shrink and safety programs.
Follow standard operating procedures and company programs, policies, and standards to ensure compliance with applicable laws and requirements.