Retail Cosmetics Sales Leader - Prestige Beauty, Scottsdale Fashion Square - Full Time

Macy's•Scottsdale, AZ

8d•Onsite

About The Position

As a Leader, Prestige Selling at Macy’s, you drive sales, elevate the customer experience, and support the success of the Beauty department. Serving as an expert across multiple prestige cosmetics brands, you use product knowledge and leadership skills to create a high-performing, customer-focused environment. You lead by example through personalized customer service, coaching Beauty Advisors toward performance goals, and executing events and brand strategies to grow market share. You foster client loyalty, champion product launches, and partner with vendors and store leadership to deliver business results. The role involves reviewing sales goals, product launches, best-sellers, and beauty trends; maintaining an organized, welcoming, and shoppable counter; supporting merchandising and brand standards; and modeling collaboration and customer-focused service. You help the team achieve sales goals, share loyalty benefits, and build lasting customer relationships. Full-time colleagues are typically scheduled to work 30 or more hours per week; actual hours depend on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build client relationships and drive client development through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Coach Beauty Advisors and lead by example to support performance goals.
Keep the counter clean, organized, stocked, and welcoming, including maintaining testers, signage, pricing, and displays.
Work a flexible schedule, including days, nights or evenings, weekends, and holidays.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.