About The Position
The Retail Cosmetics Sales Leader at Macy’s drives sales, elevates the customer experience, and supports the success of the Beauty department. Serving as an expert across multiple prestige cosmetics brands, the leader combines product knowledge, leadership, and a passion for beauty to build a high-performing, customer-focused environment. The role leads by example, provides personalized customer service, coaches Beauty Advisors toward performance goals, and executes events and brand strategies to grow market share. It also fosters client loyalty, supports new product launches, and partners with vendors and store leadership to deliver business results. Day-to-day work includes reviewing sales goals and staying current on product launches, best-selling products, and beauty trends; maintaining a polished, organized, shoppable counter; and welcoming customers with attentive, personalized service. The leader supports merchandising, maintains clean and stocked testers and current signage and pricing, promotes loyalty benefits, and encourages collaboration and continuous improvement across the team. The position requires flexible availability, including days, evenings, nights, weekends, and holidays, with regular attendance and punctuality.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and drive client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Coach Beauty Advisors and lead by example to support performance goals and a customer-focused environment.
- Maintain a polished, organized, and welcoming selling space, including clean and stocked testers and current signage and pricing.
- Support merchandising updates and promote collaboration and continuous improvement within the team.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
