Retail Cosmetics Sales Leader - Prestige Beauty, Old Orchard - Full Time

Macy's•Skokie, IL

21h•$17 - $28•Onsite

About The Position

As a Leader, Prestige Selling at Macy’s, you drive sales, elevate the customer experience, and support the Beauty department. Serving as an expert across multiple prestige cosmetics brands, you use product knowledge and leadership skills to create a high-performing, customer-focused environment. You lead by example through personalized customer service, coach Beauty Advisors toward performance goals, and execute events and brand strategies to grow market share. You foster client loyalty, support new product launches, and partner with vendors and store leadership to deliver business results. The role includes reviewing sales goals and beauty trends, maintaining a polished and shoppable cosmetics counter, supporting merchandising updates, and helping the team deliver consistent service. You collaborate with colleagues and help achieve individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week; actual hours depend on business needs and colleague availability. The position requires talking, lifting, moving, standing, reaching, and using computers and other technology. It also requires standing for at least two consecutive hours, lifting at least 25 pounds, and being able to stoop, kneel, crouch, climb ladders, and reach above eye level. Visual requirements include close vision, color vision, depth perception, and focus adjustment.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze sales results across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach and support Beauty Advisors, lead by example, and help the team meet performance goals.
Keep the cosmetics counter polished, organized, clean, stocked, and welcoming, with current signage and pricing.
Work toward sales goals, support colleagues, and contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice