Retail Cosmetics Sales Counter Manager - Trend Beauty, North Star Mall - Full Time

Macy's • San Antonio, TX

1d • Onsite

About The Position

The Counter Manager leads a team of Beauty Advisors and manages the business and customer experience for a specific cosmetics brand. The role combines team leadership, customer engagement, product expertise, and sales management. The Counter Manager provides personalized consultations and expert product application, develops lasting client relationships through outreach and follow-up, and works to meet and exceed sales goals. The role also includes analyzing business performance, planning and executing vendor events and promotions, collaborating with vendors and store leadership, and maintaining stock presentation, hygiene, and brand standards.

The Counter Manager sets a positive example for the team, reviews sales goals, stays informed about product launches and beauty trends, and ensures the counter is organized and ready for customers. On the sales floor, the manager models genuine hospitality, supports merchandising, keeps testers and displays maintained, coaches the team on loyalty benefits, and encourages collaboration and continuous improvement. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Demonstrated flexibility, sound judgment, and passion for the beauty industry.
• Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

• Lead a team of Beauty Advisors and manage the business for a specific cosmetics brand.
• Deliver personalized customer consultations, expert product knowledge, and product application.
• Build and maintain client relationships through outreach, follow-up, and personalized service.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business.
• Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, tester maintenance, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about new launches, best-selling products, and beauty trends to support team education.
• Coach the team, model collaboration, and support achievement of individual and store results.
• Keep the counter organized, polished, and prepared to welcome customers.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed