Beauty Counter Manager - Trend Beauty, Lenox Square Mall - Full Time

Macy's•Atlanta, GA

18h•Onsite

About The Position

Macy’s is seeking a Beauty Counter Manager to lead a team of Beauty Advisors and manage a specific cosmetics brand. The role combines leadership, customer engagement, and sales, with an emphasis on personalized consultations, expert product application, and understanding customers’ beauty and style preferences. The Counter Manager builds customer loyalty through outreach, follow-up, and personalized service while meeting sales goals and analyzing business performance. The role includes planning and executing vendor events and promotions, partnering with vendors and store leadership, overseeing stock presentation and replenishment, and maintaining hygiene and brand standards. The manager coaches the team, supports merchandising, and helps ensure the counter is organized, polished, and welcoming. The position requires flexibility in a fast-paced retail environment and availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Passion for the beauty industry.

Responsibilities

Lead and support a team of Beauty Advisors while managing a specific cosmetics brand.
Deliver personalized consultations, expert product knowledge, and customer service.
Build client relationships and develop a loyal customer base through outreach and follow-up.
Review sales performance across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow the business.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards, merchandising, tester hygiene, signage, displays, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new product launches, best-sellers, and beauty trends, and support team education.
Coach the team to achieve sales goals and deliver an exceptional customer experience.
Maintain a polished, organized, and welcoming counter.
Manage multiple priorities in a fast-paced environment and demonstrate flexibility and sound judgment.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.