About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the business for a specific cosmetics brand. The role combines team leadership, customer service, sales, and brand presentation. The manager provides personalized consultations and expert product application, builds lasting customer relationships through outreach and follow-up, and supports customers’ beauty and style needs. The manager drives sales and client development, reviews business performance, and implements strategies to improve results. They plan and execute vendor events and promotions, collaborate with vendors and store leadership, and oversee merchandising, stock replenishment, tester hygiene, and brand standards. The role also includes coaching team members, supporting loyalty and credit-account initiatives, resolving customer concerns, and staying current on product launches and beauty trends. This is a full-time position. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays. The position involves frequent standing and movement, lifting, reaching, and use of computers and other technology.

Requirements

  • Flexible availability to work days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to talk, lift, move, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

  • 3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

  • Lead and coach a team of Beauty Advisors while managing all aspects of a specific cosmetics brand.
  • Deliver personalized consultations, expert product knowledge, and exceptional customer service.
  • Build client relationships and drive client development through outreach and follow-up.
  • Review and analyze sales and business performance and implement strategies to grow the business and improve results.
  • Plan and execute in-store and vendor-led events and promotions.
  • Maintain brand standards through merchandising, hygiene, tester upkeep, and stock replenishment.
  • Acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Collaborate with vendors, personal stylists, and store leadership.
  • Resolve customer concerns professionally and with a customer-first approach.
  • Stay informed about product launches, best-sellers, and beauty trends to support team education.
  • Keep the counter polished, organized, shoppable, and aligned with brand standards.
  • Support colleagues through collaboration, honesty, and care.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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