Beauty Counter Manager - Trend Beauty, Scottsdale Fashion Square - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the operations of a specific cosmetics brand. The role combines team leadership, customer engagement, product knowledge, and sales performance. The manager delivers personalized consultations and product application, builds lasting customer relationships through outreach and follow-up, and helps customers find products suited to their beauty and style preferences. The manager reviews business performance and develops strategies to achieve sales goals, plans and executes vendor events and promotions, and works with vendors and store leadership to grow the business. The role also oversees brand presentation, merchandising, tester hygiene, stock replenishment, and team performance to maintain a polished and welcoming customer experience. The position requires regular, dependable attendance and flexible availability, including days, evenings, weekends, and holidays. Physical requirements include talking, lifting, standing, moving, reaching, and using computers and other technology to perform job functions.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead and coach Beauty Advisors, modeling collaboration, honesty, care, and exceptional customer service.
- Deliver personalized consultations, expert product knowledge, and customer service.
- Build lasting client relationships and develop a loyal customer base through outreach and follow-up.
- Review and analyze sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, clean and stocked testers, current signage and pricing, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about product launches, best-sellers, and beauty trends, and support team education.
- Keep the counter polished, organized, and ready to welcome customers.
- Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
