Beauty Counter Manager - Trend Beauty, Bellevue Square - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the operations and performance of a specific cosmetics brand. The role combines team leadership, customer engagement, product expertise, and sales management to deliver personalized consultations and a polished brand experience. The manager develops customer loyalty through outreach, follow-up, and consistent personal service; analyzes business results; and executes vendor events and promotions in partnership with vendors and store leadership. The position also oversees merchandising, stock replenishment, tester hygiene, and team performance. The manager sets a positive example for colleagues, prepares the counter for customers, reviews sales goals and product launches, and supports the team on the sales floor. They maintain brand standards, coach colleagues on loyalty benefits, help resolve customer concerns, and collaborate to achieve individual and store results. The role requires flexible availability, including days, evenings, weekends, and holidays, and regular, dependable attendance.
Requirements
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to perform the physical requirements of the role, including talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead and support a team of Beauty Advisors while managing a specific cosmetics brand.
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and develop the customer base through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Coach the team, model collaboration, and help colleagues achieve individual and store results.
- Manage multiple priorities in a fast-paced environment with attention to detail.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
