Beauty Counter Manager - Trend Beauty, Town Center - Full Time

Macy's•Kennesaw, GA

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a cosmetics brand counter. The role combines team leadership, customer engagement, personalized beauty consultations, expert product application, and product knowledge to provide genuine hospitality and build lasting customer relationships. The manager develops a loyal client base through outreach and follow-up, meets and exceeds sales goals, analyzes business performance, and plans vendor events and promotions. The role also partners with vendors and store leadership, oversees merchandising and stock presentation, maintains hygiene standards, and supports team performance to deliver a polished brand experience. The Counter Manager sets a positive example, prepares the counter for customers, reviews sales goals, and stays current on product launches, best-sellers, and beauty trends. On the sales floor, the manager leads by example, supports customers and colleagues, maintains clean and stocked testers and current signage, and helps keep displays appealing and aligned with brand standards. The role coaches the team on loyalty benefits and customer service, supports collaboration, and works toward individual and store results. This position requires talking, lifting, constant movement, standing, reaching, and other physical activities, along with frequent use of computers and other technology. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Lead and support a team of Beauty Advisors while managing all aspects of a cosmetics brand counter.
Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
Build client relationships and develop a loyal customer base through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, tester upkeep, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach the team and help maintain a polished, organized, and welcoming counter.
Work flexibly across multiple priorities while supporting individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice