Beauty Counter Manager - Trend Beauty, Town Center - Full Time

Macy's•Kennesaw, GA

2d•$17 - $27

About The Position

As a Beauty Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, personalized consultations, product application, and detailed knowledge of customers’ beauty and style preferences. You will cultivate lasting customer relationships through outreach, follow-up, and consistent personalized service while inspiring the team to achieve sales goals and deliver an exceptional customer experience. You will analyze business performance, plan and execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene, merchandising standards, and team performance to maintain a polished brand experience. Day-to-day work includes reviewing sales goals and product launches, coaching the team, maintaining clean and stocked testers and current signage, sharing loyalty benefits, and supporting customers and colleagues. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. Physical duties include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The role also involves frequent use of computers and other technology, handheld equipment, and cash registers.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Ability to manage multiple priorities in a fast-paced environment with attention to detail.
Flexibility, sound judgment, and passion for the beauty industry.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Lead a team of Beauty Advisors and manage the operations of a specific cosmetics brand.
Deliver customer service through personalized consultations and expert product knowledge.
Build client relationships and develop business through outreach and follow-up.
Review and analyze sales results across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Coach team members, promote collaboration, and support sales goals and customer service.
Maintain clean and stocked testers, current signage and pricing, and visually appealing displays.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice