Beauty Counter Manager - Trend Beauty, Polaris - Full Time
About The Position
As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. You will deliver personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The role emphasizes teamwork, sales growth, client development, outreach, follow-up, and consistent personalized service. You will analyze business performance, meet and exceed sales goals, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, merchandising, and team performance to maintain a polished brand experience. The position requires flexibility in a fast-paced retail environment, including availability for days, evenings, weekends, and holidays. Macy’s describes a dynamic, inclusive work environment with competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and colleague availability.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead and inspire Beauty Advisors while managing all aspects of a specific cosmetics brand.
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Coach team members and help maintain a clean, organized, shoppable counter with current signage and pricing.
- Support merchandising updates and maintain polished displays.
- Manage multiple priorities with attention to detail, flexibility, and sound judgment.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
