Beauty Counter Manager - Trend Beauty, Stanford Shopping Center - Full Time

Macy's•Palo Alto, CA

2d•Onsite

About The Position

As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement to deliver personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. You will help build lasting customer relationships, develop a loyal client base through outreach and follow-up, and meet or exceed sales goals. The position includes reviewing business performance and implementing strategies to grow sales; planning and executing vendor events and promotions; and partnering with vendors, personal stylists, and store leadership. You will oversee brand presentation, merchandising, hygiene, stock replenishment, and team performance. You will also model collaboration, maintain a welcoming and organized counter, stay informed about product launches and beauty trends, and help the team deliver a polished customer experience. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and a passion for the beauty industry.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand.
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build client relationships and drive client development through outreach and follow-up.
Review and analyze sales results across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach and support the team, model collaboration, and help achieve sales and store results.
Maintain an organized, polished, and welcoming counter, including clean and stocked testers and current signage and pricing.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice