Beauty Counter Manager - Trend Beauty, Boston - Full Time
About The Position
As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, and sales, with an emphasis on personalized consultations, expert product application, and understanding customers’ beauty and style preferences. You will cultivate lasting customer relationships through outreach, follow-up, and personalized service. You will work to meet and exceed sales goals, analyze business performance, execute vendor events and promotions, and collaborate with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, merchandising, and team performance to maintain a polished brand experience. The position involves flexible availability, including days, evenings, weekends, and holidays, and regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, with schedules dependent on business needs and colleague availability.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules or procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- Passion for the beauty industry.
- Sound judgment and flexibility.
Responsibilities
- Lead and inspire a team of Beauty Advisors while managing a cosmetics brand counter.
- Deliver personalized customer consultations, expert product knowledge, and exceptional service.
- Build client relationships and develop a loyal customer base through outreach and follow-up.
- Review sales performance and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events and promotions.
- Maintain brand standards through merchandising, hygiene, tester upkeep, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns in a professional, customer-first manner.
- Stay informed about product launches, best-sellers, and beauty trends and support team education.
- Coach team members, support colleagues, and contribute to individual and store results.
- Maintain current signage, pricing, displays, and an organized, shoppable counter.
- Manage multiple priorities in a fast-paced environment with attention to detail.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
