Beauty Counter Manager - Trend Beauty, Old Orchard - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the business and customer experience for a specific cosmetics brand. The role combines team leadership, customer service, product expertise, and sales management. The manager provides personalized consultations and product applications, builds long-term client relationships through outreach and follow-up, and encourages teamwork to improve sales and customer satisfaction. Responsibilities include meeting sales goals, reviewing business performance, planning and executing vendor events and promotions, and working with vendors and store leadership to grow the business. The manager also oversees merchandising, stock replenishment, tester hygiene, brand presentation, and team performance. They coach colleagues, share product and trend knowledge, help customers with loyalty benefits and credit accounts, and resolve concerns professionally. The position requires flexible availability for days, evenings, weekends, and holidays, along with dependable attendance and punctuality. It involves frequent customer and colleague interaction, standing and moving for extended periods, lifting and reaching, and using computers and other technology to perform job functions.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
- Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead Beauty Advisors and manage all aspects of a specific cosmetics brand.
- Deliver personalized customer consultations, expert product knowledge, and product applications.
- Build client relationships and develop clientele through outreach and follow-up.
- Meet and exceed sales goals; review sales performance and implement strategies to improve results.
- Plan and execute in-store and vendor-led events and promotions.
- Maintain brand standards through merchandising, hygiene, tester upkeep, signage, and stock replenishment.
- Coach the team to share loyalty benefits and support customers throughout their shopping experience.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership.
- Resolve customer concerns in a professional, customer-first manner.
- Stay informed about product launches, best-sellers, and beauty trends and support team education.
- Maintain a polished, organized, welcoming counter and support merchandising updates.
- Model collaboration, honesty, care, and dependable attendance.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
