Beauty Counter Manager - Trend Beauty, Polaris - Full Time

Macy's•Columbus, DE

1d•Onsite

About The Position

Macy’s Counter Manager leads a team of Beauty Advisors and manages the business and customer experience for a specific cosmetics brand. The role combines team leadership, product knowledge, personalized beauty consultations, and client development to build lasting customer relationships and achieve sales goals. The manager reviews business performance, develops strategies to improve results, plans and executes store and vendor events, and partners with vendors and store leadership. The role also oversees merchandising, stock replenishment, tester hygiene, and brand presentation, while coaching the team on service, loyalty benefits, and sales practices. Counter Managers maintain knowledge of product launches and beauty trends, resolve customer concerns, and balance multiple priorities in a fast-paced retail environment. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and a passion for the beauty industry.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Lead and support a team of Beauty Advisors while managing a specific cosmetics brand.
Deliver personalized customer consultations, expert product guidance, and exceptional service.
Build lasting client relationships through outreach and follow-up.
Review sales performance across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow the business.
Plan and execute in-store and vendor-led events and promotions.
Maintain brand standards through merchandising, hygiene, tester upkeep, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership.
Resolve customer concerns professionally and with a customer-first approach.
Keep current on product launches, best-sellers, and beauty trends, and support team education.
Coach the team and model collaboration, service, and sales practices.
Maintain a polished, organized, and welcoming counter and ensure displays, signage, and pricing are current.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.