Beauty Counter Manager - Clinique - Old Orchard Center

Nordstrom•Skokie, IL

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department plays a dual role as salesperson and teacher, maximizing sales for the assigned beauty brand. The role involves creating personalized beauty experiences, serving customers in store and digitally, and contributing to a passionate, inclusive team. Candidates should be results-oriented, passionate about beauty trends, and able to build a customer following. The position includes conducting makeup applications and skincare analyses, recommending products, achieving sales goals, managing vendor events and promotions, maintaining vendor relationships, and keeping the department organized and clean. The manager also stays current on beauty trends and product knowledge through training, handles sales and customer transactions, and builds customer loyalty through Nordstrom Rewards accounts. The role requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, and frequent hand use for grasping, fine manipulation, pushing, and pulling. Employees may handle bulky or awkward items, reach above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds. The listed pay range is $29.65–$30.85 per hour. Beauty and Men’s Fragrance sales roles typically receive 3% commission; this position may also be eligible for performance-based incentives or bonuses.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively address concerns, and contribute to a positive team environment.
Empathy and respect for all customers, including providing a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift and lifting items up to 25 pounds occasionally.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Stay current on beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner training.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.