Beauty Counter Manager - Trend Beauty, Henderson Galleria at Sunset - Full Time

Macy's • Henderson, NV

1d • $17 - $27 • Onsite

About The Position

Macy’s is seeking a Beauty Counter Manager to lead a team of Beauty Advisors and manage a specific cosmetics brand. The role combines team leadership, customer engagement, sales, and brand operations. The manager provides personalized consultations and expert product application, develops lasting customer relationships through outreach and follow-up, and supports a polished, welcoming counter experience.

The manager reviews sales performance and implements strategies to grow the business, plans and executes vendor events and promotions, and partners with vendors and store leadership. Responsibilities also include maintaining merchandising, hygiene, and stock standards; supporting team education on launches and trends; and coaching colleagues to meet sales goals and deliver consistent customer service. The role requires flexibility and dependable attendance, including availability for days, evenings, weekends, and holidays.

This position involves talking, lifting, frequent movement, standing, reaching, and using computers and other technology. Colleagues must be able to stand for at least two consecutive hours, lift at least 25 pounds, and perform tasks involving stooping, kneeling, crouching, climbing ladders, and reaching above eye level.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Must communicate effectively with customers, co-workers, and supervisors.
• Must be able to read and understand employment policies and safety rules and procedures in English.
• Must be flexible, exercise sound judgment, and have a passion for the beauty industry.
• Must have regular, dependable attendance and punctuality, with flexible availability including days, evenings, weekends, and holidays.
• Must be able to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Must have close vision, color vision, depth perception, and focus adjustment.
• Must frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

• 3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

• Lead and inspire Beauty Advisors while managing the business of a specific cosmetics brand.
• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting client relationships and drive client development through outreach and follow-up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
• Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, tester upkeep, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about new launches, best-sellers, and beauty trends to support team education.
• Coach the team, support teamwork, and help colleagues achieve sales and service goals.
• Keep the counter polished, organized, and welcoming, with current signage and pricing.
• Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Attend work dependably and punctually, with availability for days, evenings, weekends, and holidays.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed