Beauty Counter Manager - Trend Beauty, Riverside Galleria at Tyler - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, brand presentation, and sales management. It delivers personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences while building lasting client relationships through outreach, follow-up, and consistent personalized service. The manager works to meet and exceed sales goals, analyzes business performance, plans and executes vendor events and promotions, and partners with vendors and store leadership to grow the business. The role also oversees merchandising, stock presentation, hygiene standards, and team performance to maintain a polished brand experience. The position involves leading by example on the sales floor, coaching the team, maintaining a welcoming and shoppable counter, supporting loyalty and credit-account acquisition, resolving customer concerns, and keeping the team informed about product launches, best-sellers, and beauty trends. Full-time colleagues are typically scheduled for 30 or more hours per week, with schedules dependent on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead and coach a team of Beauty Advisors while managing all aspects of a specific cosmetics brand.
- Deliver personalized customer consultations, expert product knowledge, and exceptional service.
- Build lasting client relationships through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Maintain a polished, organized, and welcoming counter and support merchandising updates.
- Model collaboration, honesty, and care while supporting peers and the wider team.
- Manage multiple priorities in a fast-paced environment and work toward sales goals and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
