Full Time Assistant Manager - Galleria at Tyler

Store•Riverside, CA

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for Guests and associates. Your performance will be measured by your ability to achieve annual store objectives and corporate goals, including decision-making and execution, meeting financial objectives, creating an Experience First culture, managing and developing talent, executing operational standards, fostering team collaboration and communication, and stakeholder feedback. This description is not an exhaustive list of duties; supervisors may assign additional appropriate functions and requirements. It does not alter at-will employment, and Build-A-Bear reserves the right to change the description or assign tasks as appropriate.

Requirements

At least 2 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
High school diploma.
Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for at least eight hours a day.
Ability to lift more than 25 pounds.
Thrives in a high-engagement Guest experience environment.
Balances creativity and fun with accountability and dependability.
Connects with and inspires others to drive results.
Exercises common sense and sound judgment in ambiguous situations.
Displays strong initiative and self-direction.
Unites teams to deliver strong results.
Can work in a dynamic, changing environment while remaining calm under pressure.
Leads with a confident, extraverted style that can enliven, engage, and positively impact individuals and groups.
Maintains a positive outlook despite challenging circumstances.

Nice To Haves

2–4 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
Associate’s degree or higher in business, management, or a related field.

Responsibilities

Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work, including managing break schedules, daily tasks and priorities, and serving as a role model leader.
Assist the Chief Workshop Manager with hiring and promotion decisions by providing feedback and recommendations on applicant selection and staff advancement.
Lead and inspire the team during scheduled shifts while enforcing and following Build-A-Bear Workshop policies, procedures, and standards.
Identify and immediately communicate possible policy violations to the Chief Workshop Manager and/or District Manager.
Recommend appropriate disciplinary actions and assist in delivering corrective actions for violations, including those related to store security and cash management, product confidentiality, safety, attendance, business conduct, and other associate handbook policies.
Drive sales as Floor Leader by coaching Bear Builders, creating a Guest experience that reflects the Experience First culture, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
Ensure merchandising displays and layouts follow brand standards and create an inviting, cohesive store environment.
Use common sense and independent judgment to maintain operational efficiency, uphold store safety policies and procedures, and resolve Guest issues.
Oversee inventory management processes, including receiving, stocking, and inventory counts.
Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.