Assistant Manager (Residences at Galleria)
About The Position
The Assistant Manager supports the Community Manager in overseeing daily property operations, financial performance, resident experience, and team leadership. The role helps drive occupancy, revenue, and resident satisfaction while promoting efficient operations, strong financial controls, and a high-quality community experience. The Assistant Manager partners with the Community Manager on operations and team leadership; leasing, marketing, and property performance; financial and administrative processes; and resident experience and property operations. The position may act as Community Manager in their absence and provides support to the community leadership team as needed.
Requirements
- Strong leadership, customer service, and problem-solving skills.
- Excellent written and verbal communication skills.
- Comfort using property management systems and digital platforms.
- Basic understanding of financial operations, including accounts receivable and accounts payable.
- Ability to multitask in a fast-paced environment.
- Valid driver's license and reliable transportation.
- Ability to operate property equipment and vehicles, including golf carts where applicable.
- Weekend availability is required at most properties.
- Ability to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodation.
Nice To Haves
- Yardi experience preferred.
Responsibilities
- Support daily property operations and serve as a key partner to the Community Manager.
- Guide and support onsite team members to promote strong performance and customer service.
- Assist with training and development of team members.
- Act as Community Manager in their absence.
- Support leasing activities, including prospect engagement, tours, applications, and renewals.
- Monitor leasing activity, occupancy trends, and delinquency, and support strategies to achieve performance goals.
- Support marketing efforts, including social media, online presence, and reputation management.
- Assist with creating content and maintaining consistent, engaging digital communication.
- Analyze property performance metrics and contribute to operational improvements.
- Manage accounts receivable, including collections, delinquency follow-up, payment plans, and eviction preparation.
- Support accounts payable processes, including invoice coding and vendor coordination.
- Ensure accurate and compliant documentation for leases, renewals, and resident files.
- Assist with reporting, administrative functions, and office operations as needed.
- Help plan and execute resident events and engagement initiatives.
- Build relationships with residents and ensure timely resolution of concerns.
- Coordinate with maintenance to support work order completion and unit readiness.
- Assist with inspections, move-in readiness, and maintaining community standards and curb appeal.
- Monitor vendor performance to ensure quality service delivery.
- Complete required training courses and professional development.
- Support the community leadership team in daily activities as needed.
Benefits
- 401(k) with company match
- Medical, dental, and vision insurance
- Company-paid life insurance
- Employee Assistance Program (EAP) for you and your household
- Generous PTO plan with flexible use for vacation, sick time, and personal needs
- Paid holidays and early close days throughout the year
- Birthday time off
- Parental leave
- Ongoing training and development opportunities, including support for relevant industry certifications
- Apartment rental discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
