Assistant Manager (Residences at Galleria)

Block Real Estate Services • Overland Park, KS

2d

About The Position

The Assistant Manager supports the Community Manager in overseeing daily property operations, financial performance, resident experience, and team leadership. The role helps drive occupancy, revenue, and resident satisfaction while supporting efficient operations, financial controls, and a high-quality community experience.

The Assistant Manager supports operations and onsite team members; contributes to leasing, marketing, and property performance; assists with financial and administrative processes; and helps maintain resident satisfaction and community standards. The position may act in the Community Manager’s capacity during their absence and supports the community leadership team with daily activities as needed.

Requirements

• Strong leadership, customer service, and problem-solving skills.
• Excellent written and verbal communication skills.
• Comfort using property management systems and digital platforms.
• Basic understanding of financial operations, including accounts receivable and accounts payable.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license and reliable transportation.
• Ability to operate property equipment and vehicles, including golf carts where applicable.
• Weekend availability is required at most properties.
• Ability to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodation.

Nice To Haves

• Yardi experience is preferred.

Responsibilities

• Support daily property operations and serve as a partner to the Community Manager.
• Guide and support onsite team members to promote strong performance and customer service.
• Assist with training and development of team members.
• Act in the capacity of the Community Manager in their absence.
• Support leasing activities, including prospect engagement, tours, applications, and renewals.
• Monitor leasing activity, occupancy trends, and delinquency, and support strategies to achieve performance goals.
• Support property marketing efforts, including social media, online presence, reputation management, content creation, and digital communications.
• Analyze property performance metrics and contribute to operational improvements.
• Manage accounts receivable activities, including collections, delinquency follow-up, payment plans, and eviction preparation.
• Support accounts payable processes, including invoice coding and vendor coordination.
• Ensure accurate and compliant documentation for leases, renewals, and resident files.
• Assist with reporting, administrative functions, and office operations.
• Help plan and execute resident events and engagement initiatives.
• Build relationships with residents and ensure timely resolution of concerns.
• Coordinate with maintenance to support work order completion and unit readiness.
• Assist with inspections, move-in readiness, and maintaining community standards and curb appeal.
• Monitor vendor performance to ensure quality service delivery.
• Complete required training courses and professional development.
• Support the community leadership team in daily activities as needed.

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Company-paid life insurance
• Employee Assistance Program (EAP) for the employee and their household
• Generous PTO plan with flexible use for vacation, sick time, and personal needs
• Paid holidays and early close days throughout the year
• Birthday time off
• Parental leave
• Ongoing training and development opportunities, including support for relevant industry certifications
• Apartment rental discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed