Assistant Manager (Residences at Galleria)
About The Position
The Assistant Manager supports the Community Manager in overseeing daily property operations, financial performance, resident experience, and team leadership. The role helps drive occupancy, revenue, and resident satisfaction while supporting efficient operations, financial controls, and a high-quality community experience. The position supports onsite team members through guidance, training, and development, and may act as Community Manager in their absence. It contributes to leasing, marketing, financial and administrative processes, resident engagement, maintenance coordination, and upkeep of community standards. The Assistant Manager also completes required training and professional development and supports the community leadership team as needed.
Requirements
- Strong leadership, customer service, and problem-solving skills.
- Excellent written and verbal communication skills.
- Comfort using property management systems and digital platforms.
- Basic understanding of financial operations, including accounts receivable and accounts payable.
- Ability to multitask in a fast-paced environment.
- Valid driver's license and reliable transportation.
- Ability to operate property equipment and vehicles, including golf carts where applicable.
- Weekend availability is required at most properties.
- Ability to perform the physical requirements of the role, with or without reasonable accommodation.
Nice To Haves
- Yardi experience is preferred.
- Relevant industry certifications are supported through training and development opportunities.
Responsibilities
- Support daily property operations and serve as a key partner to the Community Manager.
- Guide and support onsite team members to promote strong performance and customer service.
- Assist with training and developing team members.
- Act as Community Manager in their absence.
- Support leasing activities, including prospect engagement, tours, applications, and renewals.
- Monitor leasing activity, occupancy trends, and delinquency, and support strategies to achieve performance goals.
- Support marketing efforts, including social media, online presence, and reputation management.
- Assist with creating content and maintaining consistent digital communication.
- Analyze property performance metrics and contribute to operational improvements.
- Manage accounts receivable activities, including collections, delinquency follow-up, payment plans, and eviction preparation.
- Support accounts payable processes, including invoice coding and vendor coordination.
- Ensure accurate and compliant lease, renewal, and resident-file documentation.
- Assist with reporting, administrative functions, and office operations.
- Help plan and execute resident events and engagement initiatives.
- Build relationships with residents and ensure timely resolution of concerns.
- Coordinate with maintenance to support work-order completion and unit readiness.
- Assist with inspections and move-in readiness, and help maintain community standards and curb appeal.
- Monitor vendor performance to ensure quality service delivery.
- Complete required training courses and professional development.
- Support the community leadership team and office operations as needed.
Benefits
- 401(k) with company match
- Medical, dental, and vision insurance
- Company-paid life insurance
- Employee Assistance Program (EAP) for the employee and household
- Generous PTO plan with flexible use for vacation, sick time, and personal needs
- Paid holidays and early-close days throughout the year
- Birthday time off
- Parental leave
- Ongoing training and development opportunities, including support for relevant industry certifications
- Apartment rental discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
