Full Time Assistant Manager - Galleria at Tyler

Build-A-Bear Workshop • Riverside, CA

2d • $21 - $21

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for Guests and associates.

Performance is measured by the ability to achieve annual store objectives and corporate goals, including decision-making and execution, meeting financial objectives, creating an Experience First culture, managing and developing talent, executing operational standards, fostering team collaboration and performance, and stakeholder feedback. Supervisors may assign additional functions and requirements. The description does not constitute an employment contract or alter at-will employment; Build-A-Bear, Inc. reserves the right to change the description or assign tasks as appropriate.

Requirements

• At least 2 years of store management experience with a proven, successful history in a customer-centric business, preferably specialty retail.
• High school diploma.
• Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time and attendance systems.
• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to lift more than 25 pounds.

Nice To Haves

• 2–4 years of store management experience with a proven, successful history in a customer-centric business, preferably specialty retail.
• Associate's degree or higher in business, management, or a related field.
• Thrives in a high-engagement Guest experience environment.
• Balances creativity and fun with accountability and dependability.
• Connects with and inspires others to drive results.
• Exercises common sense and sound judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Unites teams to deliver strong results.
• Works effectively in a dynamic and changing environment while remaining calm under pressure.
• Leads with a confident, extraverted style that can enliven, engage, and positively impact individuals and groups.
• Maintains a positive outlook despite challenging circumstances.

Responsibilities

• Assist the Chief Workshop Manager in assigning daily work, managing break schedules and priorities, and serving as a role model leader.
• Assist the Chief Workshop Manager with hiring and promotion decisions by providing feedback and recommendations on applicant selection and staff advancement.
• Lead and inspire the team during scheduled shifts and enforce Build-A-Bear Workshop policies, procedures, and standards; promptly communicate possible violations and recommend or assist with corrective actions.
• Drive sales as Floor Leader by coaching Bear Builders, creating a Guest experience aligned with the Experience First culture, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
• Ensure merchandising displays and layouts adhere to brand standards and create an inviting, cohesive store environment.
• Use independent judgment to maintain operational efficiency and safety and resolve Guest issues.
• Oversee inventory processes, including receiving, stocking, and inventory counts.
• Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED