Beauty Counter Manager - Trend Beauty, Riverside Galleria at Tyler - Full Time

Macy's•Riverside, CA

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a cosmetics brand counter. The role combines leadership, customer engagement, and sales, delivering personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The manager develops a loyal client base through outreach, follow-up, and personalized service, while meeting sales goals and improving business results. The manager analyzes sales performance, plans and executes vendor events and promotions, and partners with vendors and store leadership to grow the business. They oversee merchandising, stock replenishment, hygiene, and team performance to maintain a polished brand experience. The role requires flexibility and dependable attendance, including availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Flexibility, sound judgment, strong attention to detail, and a passion for the beauty industry.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Lead and inspire a team of Beauty Advisors while managing a cosmetics brand counter.
Provide exceptional customer service through personalized consultations, expert product knowledge, and product application.
Build client relationships and develop the customer base through outreach and follow-up.
Review and analyze sales results across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards, merchandising, tester hygiene, signage, displays, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Coach the team to meet sales goals and deliver consistent, personalized service.
Maintain an organized, polished, and shoppable counter and support merchandising updates.
Manage multiple priorities in a fast-paced environment with attention to detail.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice