Beauty Counter Manager - Trend Beauty, King of Prussia - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a cosmetics brand counter. The role combines team leadership, customer engagement, and business management to deliver personalized consultations, expert product application, and attentive service tailored to customers’ beauty and style preferences. The manager builds lasting customer relationships through outreach and follow-up, motivates the team to achieve sales goals, and analyzes business performance to identify ways to grow results. The position also involves planning and executing vendor events and promotions, partnering with vendors and store leadership, maintaining product presentation and hygiene standards, replenishing stock, and overseeing team performance. The manager sets a positive example, keeps the counter polished and ready for customers, stays informed about product launches and beauty trends, and supports a welcoming, collaborative customer experience.
Requirements
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead and coach Beauty Advisors, setting a positive example and supporting teamwork.
- Deliver personalized consultations, expert product knowledge, and exceptional customer service.
- Build lasting client relationships through outreach and follow-up.
- Review and analyze sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, clean and well-stocked testers, current signage and pricing, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-selling products, and beauty trends to support team education.
- Manage multiple priorities in a fast-paced environment with attention to detail.
- Maintain a polished, organized counter and help keep the space visually appealing and welcoming.
- Demonstrate dependable attendance and punctuality.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
