Full-Time Keyholder - King of Prussia

Rothy's•King of Prussia, PA

9d•Onsite

About The Position

As a Keyholder at Rothy’s, you will help bring the company’s values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You will act as a role model for peers, deliver exceptional customer experiences, coach team members in the moment, and uphold operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects Rothy’s brand standards and values in every interaction. The Stores team provides customers with knowledgeable guidance on the fit, wear, and sizing of Rothy’s shoes, along with product knowledge and customer service intended to build lasting brand loyalty. The role also supports a welcoming, service-driven environment grounded in Rothy’s values.

Requirements

Must be at least 18 years of age.
1–2 years of retail or customer service experience, ideally with some leadership responsibility.
Demonstrated ability to connect with customers and deliver exceptional service.
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
Desire to grow leadership skills.
Ability to stand and walk for an entire shift.
Ability to lift, push, carry, or otherwise move up to 25 pounds.
Ability to frequently bend, reach, and stretch, and to safely use ladders and step stools.
Ability to follow the dress code, including wearing Rothy’s shoes during every shift.
Availability to work a minimum of 40 hours per week, including peak business days (Fridays, Saturdays, and Sundays), holidays, and evening and opening shifts.

Responsibilities

Lead and model the Rothy’s Experience on the sales floor through exceptional service and selling, coaching and guiding team members to uphold brand standards.
Drive personal and team sales results by delivering the Rothy’s Experience to customers and supporting teammates through coaching and team selling.
Build lasting customer relationships through clienteling practices.
Assist with in-store events and activations that engage the local community, support brand awareness, and drive sales.
Support onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor.
Act as Manager on Duty when assigned, ensuring daily operations, visual merchandising tasks, and service expectations are met.
Own assigned areas of responsibility through the Division of Responsibility program and communicate progress, opportunities, and feedback to store leadership.