Beauty Counter Manager - Trend Beauty, Scottsdale Fashion Square - Full Time

Macy's•Scottsdale, AZ

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, personalized consultations, expert product application, and knowledge of customers’ beauty and style preferences. The manager builds customer loyalty through outreach, follow-up, and personalized service while meeting and exceeding sales goals. The position also involves analyzing business performance, planning and executing vendor events and promotions, partnering with vendors and store leadership, and overseeing stock presentation, hygiene, merchandising, and team performance to maintain an exceptional brand experience. The manager sets a positive example for the team, keeps the counter polished and ready for customers, reviews sales goals, and stays informed about launches, top-performing products, and beauty trends. On the sales floor, the manager provides warm, personalized service; maintains clean, stocked testers and current signage; supports merchandising; coaches colleagues on loyalty benefits; and encourages collaboration and ongoing improvement. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours depending on business needs and availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and a passion for the beauty industry.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Lead a team of Beauty Advisors and manage all aspects of a cosmetics brand.
Deliver personalized consultations, expert product knowledge, and exceptional customer service.
Develop client relationships through outreach and follow-up.
Review sales results across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, stock replenishment, clean testers, current signage, and polished displays.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach team members, model collaboration, and support team performance.
Review daily sales goals and keep the counter organized and prepared to welcome customers.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.