About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the operations and performance of a specific cosmetics brand. The role combines team leadership, personalized customer consultations, product expertise, and client development to create an exceptional customer experience and build lasting relationships. The manager drives sales by reviewing business performance, developing strategies, executing promotions and vendor events, and collaborating with vendors and store leadership. They also oversee merchandising, stock replenishment, hygiene, and brand standards while coaching the team and supporting its performance in a fast-paced retail environment.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
- Flexibility, sound judgment, and a passion for the beauty industry.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- Relevant retail, beauty, or leadership experience of 3–5 years is preferred.
Responsibilities
- Lead and inspire a team of Beauty Advisors while managing a specific cosmetics brand.
- Deliver exceptional service through personalized consultations, expert product knowledge, and product application.
- Develop client relationships through customer outreach, follow-up, and personalized service.
- Review sales results across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow the business.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards, including merchandising, clean and stocked testers, current signage and pricing, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Keep informed about new launches, best-selling products, and beauty trends to support team education.
- Coach team members, model collaboration, and support team performance and sales goals.
- Maintain a polished, organized, and welcoming counter and support merchandising updates.
- Demonstrate regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
