Beauty Advisor - Prestige Beauty, Barton Creek Square Mall - Full Time

Macy's•Austin, TX

9d•$16 - $23

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You create personalized, inspiring shopping experiences that build customer confidence and drive sales. You provide expert recommendations, product demonstrations, tailored consultations that may include makeup application, and skincare guidance. You stay informed about products, innovations, and trends, and introduce customers to items suited to their needs and style. You build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. You help maintain a clean, organized, and shoppable counter and sales floor, refresh signage and pricing, and assist with merchandise moves. You review sales goals, learn about new arrivals and promotions, participate in sales events and ongoing training, and use clienteling tools to promote offers and product launches. You also share loyalty program benefits, help acquire new customers by opening credit accounts, and use point-of-sale technology and digital tools to support transactions and the customer experience. The role emphasizes hospitality, teamwork, dependable attendance, and continuous improvement. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and availability for days, evenings, weekends, and holidays is required. Hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and a cash register, and process register transactions.

Responsibilities

Provide personalized beauty consultations, product recommendations, demonstrations, makeup application, and skincare guidance.
Build customer relationships and grow a loyal client base through follow-up, virtual outreach, and personalized service.
Meet and exceed daily sales goals by delivering exceptional service.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves.
Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product launches.
Use clienteling tools to promote offers and product launches, and participate in sales events and ongoing training and vendor education.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support colleagues through honesty, care, and collaboration.
Maintain dependable attendance and punctuality, and follow employment policies and safety rules.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice