Beauty Counter Manager - Trend Beauty, Barton Creek Square Mall - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the business and customer experience for a specific cosmetics brand. The role combines team leadership, customer engagement, personalized beauty consultations, expert product application, and knowledge of customers’ beauty and style preferences. The manager builds customer loyalty through outreach, follow-up, and personalized service, while working to meet and exceed sales goals. The position includes analyzing business performance, developing strategies to grow sales, organizing vendor events and promotions, and partnering with vendors and store leadership. The manager also oversees merchandising, stock presentation and replenishment, hygiene standards, and team performance to maintain a polished brand experience. The role requires leading by example, coaching colleagues, resolving customer concerns, and maintaining a welcoming, shoppable counter. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays, as well as regular and dependable attendance. Physical requirements include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The position also requires close and color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead and coach a team of Beauty Advisors, setting a positive example and supporting teamwork.
- Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
- Build lasting customer relationships and develop a loyal client base through outreach and follow-up.
- Review and analyze sales results across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, clean and stocked testers, current signage and pricing, hygiene practices, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new product launches, best-sellers, and beauty trends, and support team education.
- Manage multiple priorities in a fast-paced environment with attention to detail.
- Help ensure customers have everything they need and end interactions with a sincere, personalized thank-you.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
