Beauty Counter Manager - Trend Beauty, King of Prussia - Full Time

Macy's • King Of Prussia, PA

9d • Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, product knowledge, and business management to provide personalized consultations and deliver an exceptional customer experience. The manager builds lasting customer relationships through outreach and follow-up, meets and exceeds sales goals, analyzes business performance, and executes vendor events and promotions in partnership with vendors and store leadership. The role also oversees merchandising, stock presentation, hygiene standards, and team performance to maintain a polished brand experience.

The Counter Manager sets a positive example for the team, reviews daily sales goals, and stays informed about new product launches, best-sellers, and beauty trends. On the sales floor, the manager welcomes customers, supports personalized service, maintains clean and stocked testers, ensures signage and pricing are current, and keeps displays aligned with brand standards. The manager coaches colleagues on loyalty benefits, collaborates with peers, and works to achieve individual and store results.

Full-time colleagues are typically scheduled for 30 or more hours per week. Hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality. Physical requirements include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The role also involves frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Flexibility, sound judgment, and a passion for the beauty industry.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

• Lead a team of Beauty Advisors and manage the operations of a specific cosmetics brand.
• Deliver customer service through personalized consultations and expert product knowledge.
• Build client relationships and develop the customer base through outreach and follow-up.
• Review sales performance across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow the business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about product launches, best-sellers, and beauty trends to support team education.
• Coach colleagues, support teamwork, and help the team achieve sales and customer-service goals.
• Maintain clean, stocked testers, current signage and pricing, and visually appealing displays.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed