Beauty Counter Manager - Trend Beauty, Henderson Galleria at Sunset - Full Time

Macy's•Henderson, NV

14h

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement to deliver personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The manager inspires teamwork, builds lasting customer relationships through outreach and follow-up, and drives sales and business growth. The role includes reviewing sales goals and business performance, executing vendor events and promotions, and partnering with vendors and store leadership. The manager oversees brand presentation, hygiene, stock replenishment, and team performance to maintain an exceptional customer experience. The position requires flexibility in a fast-paced retail environment and availability for days, evenings, weekends, and holidays.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules/procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Passion for the beauty industry.
Sound judgment and flexibility.
Strong attention to detail.

Responsibilities

Lead and support a team of Beauty Advisors, setting a positive example and encouraging collaboration.
Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
Build lasting client relationships and develop a loyal customer base through outreach and follow-up.
Review and analyze sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards, including merchandising, hygiene, tester cleanliness, signage, pricing, display presentation, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with attention to detail.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.