Beauty Counter Manager - Trend Beauty, Victor Valley - Full Time

Macy's • Victorville, CA

2d • Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the business for a specific cosmetics brand. The role combines team leadership, personalized customer consultations, product application, client development, sales performance analysis, and execution of vendor events and promotions. The manager partners with vendors and store leadership to grow the business and maintains the counter’s presentation, hygiene, stock, and brand standards.

The manager sets a positive example, prepares the counter for customers, reviews sales goals, and stays informed about product launches, best sellers, and beauty trends. On the sales floor, they provide hospitable service, coach the team, support merchandising, and help create lasting customer relationships. The position requires flexibility, attention to detail, dependable attendance, and the ability to work in a fast-paced retail environment.

This is a full-time role. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• Ability to perform the stated essential physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.

Nice To Haves

• 3–5 years of relevant retail, beauty, or leadership experience preferred.

Responsibilities

• Lead and support a team of Beauty Advisors while managing the business for a specific cosmetics brand.
• Deliver personalized consultations, expert product knowledge, and exceptional customer service.
• Build lasting client relationships and develop clientele through outreach and follow-up.
• Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business.
• Plan and execute in-store and vendor-led events and promotions.
• Maintain brand standards through merchandising, hygiene, stock replenishment, and polished counter presentation.
• Acquire new customers by opening credit accounts and communicating loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to improve business outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about product launches, best sellers, and beauty trends to support team education.
• Coach the team to provide consistent service and achieve sales goals.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed