Beauty Counter Manager - Trend Beauty, Lenox Square Mall - Full Time

Macy's•Atlanta, GA

1d•$17 - $28•Onsite

About The Position

As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, personalized consultations, expert product application, and knowledge of customers’ beauty and style preferences. You will foster teamwork, drive sales, and develop a loyal client base through outreach, follow-up, and personalized service. You will meet and exceed sales goals, analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, merchandising, and team performance to maintain an exceptional brand experience. The position involves leading by example on the sales floor, keeping the counter polished and shoppable, supporting team education, sharing loyalty benefits, and helping achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands as required.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology frequently, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Lead and inspire a team of Beauty Advisors while managing a specific cosmetics brand.
Deliver personalized consultations, expert product knowledge, and exceptional customer service.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, tester upkeep, current signage and pricing, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach the team to provide personalized service, share loyalty benefits, and complete customer interactions thoughtfully.
Maintain a polished, organized, and welcoming counter and support merchandising updates.
Manage multiple priorities in a fast-paced environment while demonstrating flexibility and sound judgment.
Support colleagues through collaboration, honesty, and care.
Meet sales goals and contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice