Beauty Counter Manager - MAC, North Star Mall - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the MAC cosmetics brand counter. The role combines team leadership, customer engagement, sales performance, and brand presentation. The manager delivers personalized consultations and expert product application, builds lasting customer relationships through outreach and follow-up, and motivates the team to meet sales goals and provide excellent service. Responsibilities also include reviewing business results, planning and executing vendor events and promotions, partnering with vendors and store leadership, maintaining stock presentation and hygiene standards, and overseeing team performance. The manager keeps informed about launches, best-sellers, and beauty trends; coaches colleagues on loyalty benefits and customer service; and helps maintain a polished, welcoming counter. This full-time role is at the MAC counter in North Star Mall. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead Beauty Advisors and manage all aspects of the MAC cosmetics brand counter.
- Deliver personalized customer consultations, expert product knowledge, and product application.
- Build and maintain client relationships through outreach and follow-up.
- Review sales results across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business.
- Plan and execute in-store and vendor-led events and promotions.
- Maintain brand standards through merchandising, tester hygiene, signage and pricing accuracy, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership.
- Resolve customer concerns professionally and with a customer-first approach.
- Keep informed about new launches, best-sellers, and beauty trends, and support team education.
- Coach and support the team in delivering service, achieving sales goals, and improving results.
- Maintain a polished, organized, and welcoming counter and support merchandising updates.
- Demonstrate collaboration, honesty, and care in supporting colleagues and customers.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
