Beauty Counter Manager - MAC, Gardens - Full Time

Macy's•Palm Beach Gardens, FL

5d•$17 - $27•Onsite

About The Position

As a Counter Manager, you will lead a team of Beauty Advisors while managing a specific cosmetics brand. You will provide personalized consultations, expert product application, and tailored service based on customers’ beauty and style preferences. You will build lasting customer relationships through client outreach and follow-up, inspire teamwork, and meet or exceed sales goals. The role also involves analyzing business performance, executing vendor events and promotions, partnering with vendors and store leadership, and overseeing stock presentation, hygiene, merchandising, and team performance to deliver a polished brand experience. You will set a positive example for your team, prepare and maintain an organized counter, stay informed about sales goals, product launches, best-sellers, and beauty trends, and provide warm, personal customer service on the sales floor. You will coach colleagues on loyalty benefits, help maintain clean testers and current signage and pricing, support merchandising updates, and collaborate with colleagues to achieve individual and store results. The position requires flexibility and dependable attendance. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. Physical requirements include talking, lifting, moving, standing, reaching, and using computers and other technology, including handheld equipment and cash registers.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and a passion for the beauty industry.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Lead Beauty Advisors and manage all aspects of a specific cosmetics brand.
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach team members, encourage collaboration, and support achievement of sales goals and store results.
Keep testers clean and stocked, signage and pricing current, and displays visually appealing and aligned with brand standards.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.